Benchmarking Metrics

Benchmarking Metrics

As part of any given benchmarking life cycle, we collect and obtain a myriad of market data. We churn and distill it to provide an additional layer of value for our clients. In this case, a growing trend is to look at higher-level IT information…

The Impulse to Compare

The Impulse to Compare

As the market becomes more competitive, organisations are continually looking to optimise their value proposition against industry peers. Their position is generally underlined by their operational costs and how they compare to others in the same industry. Many...
ITSMC and ETBS announce a partnership

ITSMC and ETBS announce a partnership

In a firm commitment to our clients and prospects, ETBS is delighted to advise we have partnered up with Lana Yakimoff and her team at ITSM Consulting Services. This synergy provides customers access to over 70+ years of combined industry experience across a myriad of...
What You Can’t See Can Hurt Your Business

What You Can’t See Can Hurt Your Business

We say that a benchmark should deliver real benefits not just a confusing endless stream of columns and numbers and one of the key benefits of benchmarking is its ability to cure “paradigm blindness” blindness in an organisation. Paradigm blindness is when an...
Benchmark for Good Health

Benchmark for Good Health

How healthy is your IT operation? Do you really know? How do you measure its health?
An organisation that benchmarks its IT operation can: Understand its position in the market compared to…